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In the spotlight
The customer workshop is a workshop during which we look for solutions, together with the customer, to improve the efficiency of a process or service.
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The aim is to create closer collaboration, involving the customer in the continuous improvement process.
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This close collaboration stimulates mutual understanding, the exchange of ideas and problem-solving based on 5 steps: DMAIC.
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Stage 1 : the Definition phase. These initial discussions between operational staff and the customer enable us to define the scope and challenges.
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Stage 2 : The Measurement phase: Gathering relevant data to assess the situation in order to get a clear picture of current performance and identify areas for improvement.
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Stage 3 : Analysis: Understanding the root causes that contribute to the problems identified, in order to implement corrective actions, resolve these problems and improve performance.
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Stage 4 : Innovation. With operators who have a perfect knowledge of the field, we will develop new solutions, future processes, test them and start the action plan.
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Last phase : Control, where we will standardise, train the teams, monitor performance using the SIM, quantify and share the gains with the customer.
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Collaboration with the customer stimulates innovation by encouraging the exchange of ideas, the search for creative solutions and the adoption of new technologies.
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News
Q3 2024: acceleration in revenues growth up 20.1%
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ID Logistics: the growth model that is winning over the USA
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Because at ID Logistics, we develop our IDeas on the job, discover our new challenge : The Factory!
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Multi-disciplinary teams have developed an innovative projects aimed at improving working conditions and operational excellence.
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More than 20 teams submitted projects. The Factory is also 13 national finals and 1 international final. Discover our Podium!
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3rd: Argentina. The Dynamic Warehouse map optimises slotting, adjusts picking paths and uses AI to reduce picker movements.
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"The Factory is a fantastic programme that has enabled us to work as a team, to think outside the box and to show us that things can be done differently."
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2nd: Benelux. The Smart Energy Storage System is an energy storage unit connected to solar panels to use local green electricity.
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"We're very proud that this CSR project has won in the Beneluxand that it came second in the global ranking."
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1st: Poland. The Live Warehouse is an application that displays in a digital twin of the warehouse order picking performance indicators in real time.
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"For us The Factory is synonymous with collective intelligence, intrapreneurship, diversity and inclusion."
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ID Logistics and Descours & Cabaud: a renewed 4-year partnership
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SIX Challenge: ID Logistics Boosts innovation
